For a pleasant and safe visit, please follow the rules below:

• Staying in the Palace Park is entirely at your own risk. It is FORBIDDEN to stay in the park in strong winds or during storms!
• The Palace Park is a listed historic park facility. It is prohibited to either endanger specimens of protected plant species, or to destroy or harm them without a permit. It is forbidden also to endanger or destroy their habitats.
• In protected natural areas, it is subject to a permit to hold community events and to conduct vehicle traffic, with the exception of designated roads, machinery required for the performance of authorised activities, and vehicles of people performing their duties (authorised to do so by special legislation).
• The park can be visited during opening hours without purchasing an entrance ticket. The Palace Park must be used in a manner that does not endanger or disturb other visitors. Visitors must not litter, or otherwise damage the facilities, equipment, or structures of the Palace Park.

• It is forbidden in the park to:

• • • dump rubbish or objects,
    • dispose of waste, paper, boxes or packaging and corrugated cardboard, or dog waste,
    • use fences, columns or pieces of art for physical exercising or climbing,
    • climb on buildings or other equipment,
    • create or maintain a firepit (e.g. for grilling or cooking), operate barbecue or cooking facilities, or camp.
• Visitors may walk their dogs in the entire territory of the park only on a leash.
• Take care of your personal valuables; we shall take no responsibility for lost property!
• Professional (e.g. wedding, communicative) photography and video shooting are allowed only with a valid ticket and confirmed appointment.
• By entering the exhibition space, visitors acknowledge that they may be subject to random audio and video recording, as media and professional photography may take place in the palace.
• Smoking is only allowed in the designated area.
• With regard to minors, it is the responsibility of the people supervising them to ensure that the rules and prohibitions set out in this Visitor Policy are observed. The provisions and prohibitions of this Visitor Policy do not exempt visitors from acts and failures that are already required or prohibited by other legal regulations (e.g. the nature conservation standard). The instructions of the staff supervising the park and the palace must be observed in accordance with this Visitor Policy.
• To visit the exhibition area and use our services – with the exception of the café – you must have an entrance ticket, which gets validated by a member of our staff before entering the exhibition area. The entrance ticket can be used for a one-time entry on the day of purchase – during opening hours. Please keep your ticket until the end of your visit.
• Entrance tickets are final, non-refundable, and will not be exchanged for any other tickets. It is not possible to replace lost, destroyed, or damaged tickets.
• The exhibition space, the temporary exhibitions, the Palace Park, and the events can be visited by everyone at their own risk.
• To buy a discounted ticket, please have your ID card on you and show it at the ticket desk. Otherwise, we will not be able to issue a discounted entrance ticket.
• Use of the cloakroom is mandatory for the protection of artwork. No packages, backpacks, or rucksacks worn on the back regardless of size, as well as umbrellas, raincoats, or coats, which are carried and not worn, may be brought into the exhibition area. You can leave your valuables in the cloakroom, the use of which is free of charge. We take no responsibility for valuables left in the cloakroom.
• For the safety of artworks and visitors, a security camera system operates in the exhibition area in accordance with the applicable data protection law, consistent with our own data protection regulations. The exhibition spaces and artworks are guarded by the exhibit area protection staff, assisted by security guards.
• It is forbidden to enter the entire area of the palace complex under the influence of alcohol or other intoxicants. Visitors with incomplete clothing are forbidden to enter, even if they hold a valid entrance ticket.
• It is forbidden to bring live animals (except an assistance or guide dog with a valid certificate trained to assist a disabled person, for the proof of which, please keep the certificate with you) into the palace.
• It is forbidden to bring weapons or weapon-like objects, piercing and cutting instruments, or any other objects or substances that may be harmful to life, personal safety, health, or artefacts into the entire grounds of the palace complex. (If medically justified, liquids may be brought into the grounds in one bottle of up to 0.5 litres only.)
• It is forbidden to sit on the windowsill in the exhibition area or to use the stairs for purposes other than intended.
• Visitors are not permitted to enter the palace grounds by car, truck, motorcycle, moped, motor scooter, or any other means of transport unlisted here (except for a vehicle carrying a person with reduced mobility, holding a permit). Visitors arriving by bicycle or scooter can place their bicycles and scooters in the bicycle storage located within the grounds of the palace complex. Cycling is not allowed within the grounds of the palace complex.
• PHOTOGRAPHY, FILMING: You may use the photographs you have taken only for your own private and non-commercial purposes. (Wedding and any other type of professional photography may be conducted at an additional cost, in a pre-arranged manner and time.) When taking photographs or recording a film, please do not disturb other visitors.
• USE OF MOBILE PHONES: Please, be mindful of others. Within the premises of the palace complex, turn down the volume of your mobile phone and do not disturb other visitors with your conversation. The use of headphones is mandatory when making a phone call or listening to music.
• GROUP VISITS: Only qualified exhibition guides of our museum can introduce our exhibitions (except for tour guides with a director’s permit). It is the responsibility of the group leader, accompanying teacher, or parent (as well as an external exhibition guide holding a special letter of agreement) to ensure that all members of their group comply with this Visitor Policy.
• CLOSING REGULATIONS: Please, leave the exhibit area 10 minutes before the closing time of the museum in order to be able to collect any items left in the cloakroom. The ticket desk closes 60 minutes before the end of the prevailing opening hours. Please, observe our opening times when purchasing a combined ticket.
• LIFT USAGE GUIDELINES: A ramped access to the ticket desk is available to both visitors with reduced mobility, and those in need. They can enter via the main entrance by means of the lift for disabled people. There is also an accessible washroom and a baby changing facility on the ground floor. All of the ground floor spaces and facilities of the palace are wheelchair accessible.
• Tower: the lookout tower can only be visited with a valid entrance ticket during the palace’s opening hours.
• Chapel, café and gift shop: open free of charge, without the purchase of an entrance ticket, during the palace’s opening hours.

We kindly ask our guests with reduced mobility, those in need and their accompanying visitors to inform our staff of their arrival in advance.

• SMOKING: Smoking is prohibited within the buildings of the palace. This prohibition extends to the use of electronic cigarettes. Smoking (including the use of electronic cigarettes) is only allowed in the designated areas throughout the entire grounds of the palace.
• WASHROOM USAGE GUIDELINES: Washrooms are strictly for the visitors of the palace only.
• PALACE GARDEN: It is forbidden to bathe, swim, or fish in the pond of the Palace Park. It is prohibited to climb on any of the sculptures or works of art situated in the Palace Park.
• It is forbidden to light a fire on the entire grounds of the palace complex. 
• In the event of an extraordinary incident (e.g. natural disaster, fire, bomb alert, etc.), visitors are obliged to follow the instructions of the employees of Wenckheim Palace.
• We shall take no responsibility for lost property!

Wenckheim Palace reserves the right to deny access to persons and groups who do not comply with this Visitor Policy. A visitor who breaches this Visitor Policy, after warning, may be banned from the building for either a specified period of time or permanently, and may be subject to official proceedings. It is either the visitor or the person responsible for him/her who is liable for any damages resulting from the violation of this Visitor Policy. If the violation of this Visitor Policy is also a breach of the law, either the visitor or the person responsible for him/her shall be legally liable and shall be subject to any legal sanctions.

Thank you for your kind cooperation.